FAQ: Frequently asked questions:

Before you contact us, please read the frequently asked questions below:

Printed Catalogues / Price lists?

    The Viking Dragon website contains all the latest prices and information.
    Our website is dynamic, therefore we do not supply printed catalogues, or price lists.

    Custom Made Items?

      Please email Brian here with your enquiry, as we are always open to suggestions and always finding new and unique items from suppliers, but please don't be too disappointed if we cannot make the item in question.

        Telephone Orders?

          If you are unable to pay online then telephone Brian during office hours (see hours below) on +44(0)7892 872688.
          Have your credit card, billing address and delivery address on hand.

          Placing Orders and Viewing Shipping Costs:

            Please place your order by clicking the 'add to cart' button, or 'Buy now with Paypal' button if you have a Paypal account. These are located next to each product that you wish to purchase.
            For more info then please read in more detail on our 'Ordering' page.

              Quotes:

                You can also use the shopping cart to obtain an online quote before you decide to purchase
                The cart will add your items up and show you the shipping options and cost once you go to the final page of checkout.
                No order is confirmed until payment is made.

                Proforma Invoice / VAT invoice?

                  If you require a proforma / VAT invoice then email us at brian@thevikingdragon.com with your order and we'll create one for you.

                    Is My Delivery Tracked?

                      All deliveries are now tracked and will be sent by courier, or Royal Mail International Tracked post.
                        All tracking details are emailed to you once your package sent from us, so please check your spam / junk folders before contacting us and mark us as a 'safe sender'.

                          Wholesale:

                            The Viking Dragon is primarily a retailer and not a wholesaler.
                              We can though offer 10-20% discount to clubs, societies, organisations, or shops who order £1000 or more, or who order 10 or more of the same item.

                                Please contact Brian for more information - brian@thevikingdragon.com

                                Telephone:

                                  You can call during office hours, which are 10.00 - 17.00 GMT Monday to Friday (bar public holidays listed below).

                                  Within the UK - 07892 872688

                                    Outside the UK - +44 7892 872688

                                      If you have an urgent enquiry during holidays / after hours please email Brian at brian@thevikingdragon.com and you will get a response within 24 hours.

                                          UK Public Holidays 2022 / 2023:

                                          - Monday 26th to Tuesday 27th December 2022 (Christmas).
                                          - Monday 2nd January 2023 (New Year's Day).
                                          - Friday 7th April to Monday 10th April 2023 (Easter).
                                          - Monday 1st May 2023 (May Day).
                                          - Monday 29th May 2023 (Spring Bank Holiday).
                                          - Monday 28th August 2023 (Summer Bank Holiday).
                                          - Monday 25th December to Tuesday 26th December 2023 (Christmas).



                                          Our Address:


                                          The Jelling Dragon
                                          Tower House Business Centre
                                          Fishergate
                                          York, YO10 4UA
                                          U.K

                                          (UK Company No: 09189253, UK VAT No: GB986218481)

                                          Same Day Dispatch

                                          Order before Noon (GMT) Mon - Fri for same day dispatch. Next day UK delivery available.