FAQ: Frequently asked questions:

Before you contact us, please read the frequently asked questions below:

Printed Catalogues / Price lists?

The Viking Dragon website contains all the latest prices and information.
Our website is dynamic, therefore we do not supply printed catalogues, or price lists.

Custom Made Items?

Please email Brian here with your enquiry, as we are always open to suggestions and always finding new and unique items from suppliers, but please don't be too disappointed if we cannot make the item in question.

Telephone Orders?

If you are unable to pay online then telephone Brian during office hours (see hours below) on +44(0)7892 872688.
Have your credit card, billing address and delivery address on hand.

Placing Orders and Viewing Shipping Costs:

Please place your order by clicking the 'add to cart' button, or 'Buy now with Paypal' button if you have a Paypal account. These are located next to each product that you wish to purchase.
For more info then please read in more detail on our 'Ordering' page.

Quotes:

You can also use the shopping cart to obtain an online quote before you decide to purchase
The cart will add your items up and show you the shipping options and cost once you go to the final page of checkout.
No order is confirmed until payment is made.

Proforma Invoice?

If you require a proforma invoice then email us at brian@thevikingdragon.com with your order and we'll create one for you.

Is My Delivery Tracked?

The answer is no unless you have paid for tracked shipping, or it is a large / heavy item, as it will have to be sent via courier.

All tracking details are emailed to you once sent from us, so please check your spam / junk folders before contacting us and mark us as a 'safe sender'.

Wholesale:

The Viking Dragon is primarily a retailer and not a wholesaler.

We can though offer 15% discount to clubs, societies, organisations, or shops who order £1000 or more, or who order 10 or more of the same item.

Please contact Brian for more information -

Telephone:

You can call during office hours, which are 10.00 - 17.00 GMT Monday to Friday (bar public holidays listed below).

Within the UK - 07892 872688

Outside the UK - +44 7892 872688

If you have an urgent enquiry during holidays / after hours please email Brian at brian@thevikingdragon.com and you will get a response within 24 hours.

UK Public Holidays 2020 / 2021:

The following dates there will be no postal services:

• Friday 25th December 2020 to Monday 28th December (Christmas)
• 1st January 2021 (New Year's Day)
• Friday 2nd April to Monday 5th April 2021 (Easter)
• Friday 3rd May 2021 (Early May Bank holiday)
• Monday 31st May 2021 (Spring Bank Holiday)
• Monday 30th Aug 2021 (Summer Bank holiday)
• Monday 27th to Tuesday 28th December 2021 (Christmas)

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Our Address:

The Jelling Dragon
Tower House Business Centre
Fishergate
York, YO10 4UA
U.K